return policy details
US & Canada
We offer one free return or exchange per order on any purchase within 30 days of order delivery.
European Union Countries, UK & Switzerland
Orders may be returned or exchanged within 30 days of delivery; however, European customers are required to cover the return shipping cost.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you return an item but do not return the free gift included in your order, Apricotton will only refund the difference between the retail value of the free gift and the full price item.
To start a return or exchange, you can contact us at email@example.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be refunded.
You can always contact us for any return questions at firstname.lastname@example.org.
damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or items marked as final sale.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method for the full amount you paid for the item(s). Please remember it can take some time for your bank or credit card company to process and post the refund too.